Class bookings cancellation must be made via the Together Yoga Mind Body booking system and must be more than 12 hours before the start of the class in order to receive a refund. Any classes cancelled less than 12 hours before the start of the class will not be refundable.
Retreat Days and Workshop cancellations must be notified in writing to Together Yoga without undue delay. The following cancellation charges will apply: More than 28 days before the event an admin fee of £15 per booking will be levied, with the remainder refunded; any cancellation less than 28 days before the event will not be entitled to a refund unless Together Yoga is able to fill the space from the event waitlist in which case an admin fee of £15 will be levied with the remainder refunded.
Holiday booking cancellations must notified in writing to Together Yoga without any due delay. The following cancellation charges will apply: More than 56 days – deposit only; more than 35 days – 60% of total; more than 21 days – 80% of total; 21 days or less – 100% of total.
Cancellation of Holiday: Together Yoga reserves the right in any circumstance to cancel your holiday or retreat. However, in no case will we cancel your holiday less than 8 weeks before the scheduled departure except for reasons of ‘force majeure’ which include war, political unrest, strikes, acts of God, epidemics, natural and technical disaster, closure of ports and aircraft or unless the clients default in the payment of the balance of the holiday or retreat price. In circumstances where we are unable to provide the holiday or retreat you have booked we will return to you all monies paid, or offer you an alternative holiday or retreat of similar standards and if the cancellation occurs within 12 weeks of departure, compensation on a similar scale to that shown in the Cancellation section.
By participating in any classes, retreats, workshops or holidays you understand that yoga includes physical movements as well as an opportunity for relaxation, stress re-education and relief of muscular tension. As is the case with any physical activity, the risk of injury, even serious or disabling, is always present and cannot be entirely eliminated. If you experience any pain or discomfort, you will listen to your body, adjust the posture and ask for support from the teacher. You will continue to breathe smoothly.
Yoga is not a substitute for medical attention, examination, diagnosis or treatment. Yoga is not recommended and is not safe under certain medical conditions. You affirm that you alone are responsible for deciding whether to practice yoga. You hereby agree to irrevocably release and waive any claims that you have now or hereafter may have against Together Yoga.
Liability: Together Yoga accepts responsibility for ensuring the holiday or retreat you book with us is as described on the website and the services and excursions offered by Together Yoga reach a reasonable standard. If any part of the package is not provided as promised, we will pay you the appropriate compensation if it has affected your enjoyment of the holiday or retreat. Together Yoga is not liable for services that incur an extra cost on the holiday such as massage, surf school or any other activities pursued by yourself.
Together Yoga accepts no responsibility for the acts or omissions of our employees; agents and suppliers save where they lead to death, injury, or illness.
Lost & Stolen Property: Together Yoga will not be held responsible for any theft or loss of personal possessions from our premises or vehicles. Whilst Together Yoga will endeavour to ensure the security of guests’ personal possessions, Together Yoga cannot guarantee it. Each member of the party is responsible for the safety of all their own personal possessions, documents and equipment. No responsibility or liability is or will be accepted in respect of such items. All clients should ensure their health and possessions are covered by personal travel insurance.
If any client suffers death, illness or injury whilst overseas arising out of act ivities which did not form part of the excursion arranged through us we shall, at our discretion, offer advice guidance and assistance to help you in resolving any claim you may have against a third party, providing we are advised of the incident within 90 days of the occurrence. Where legal action is contemplated our authority must be obtained in writing prior to commencement of the proceedings and be subject to you undertaking to assign any costs recovered or any benefits under an appropriate insurance policy to ourselves.
Our cost in respect of the above on behalf of you and your party shall not exceed £2,000 in total.
Booking process: Together Yoga asks that to secure as booking for a workshop or retreat day the amount is paid in full and for holidays a non-refundable deposit paid by the online booking system Mind Body on the website or over the phone by credit or debit card on booking. Together Yoga cannot confirm booking until the deposit amount has been paid. Together Yoga will follow up with the invoice for the final amount to be paid within 8 weeks of departure.
Payments: The balance of monies due from the customer must reach Together Yoga 8 weeks before departure. Once confirmation is dispatched, your contract is made with Together Yoga and the deposit and insurance premium are non-refundable. Deposits may be claimable on your insurance, subject to terms.
Pricing: Should our costs increase due to currency fluctuation Together Yoga reserves the right to surcharge on the following items: government action, currency, accommodation. Even in such event, we will absorb an amount equivalent to 2% of the holiday price excluding amendment charges. No surcharge will exceed 10% of your holiday price, excluding amendment charges and no surcharge will be made within 30 days of departure, except on bookings within 30 days where any surcharge would be shown on your invoice €1.2 to equal £1.00.
Amendment Fees: Together Yoga reserves the right to charge £25 per alteration, should you wish to change your original booking. Dishonoured cheques will be treated as an amendment. If we are unable to make alterations as you requested and you do not wish to continue with the booking then our cancellation charges apply.
General: Together Yoga retreats and holidays start and finish where stated on your invoice. We are not responsible for your travel to or from this point or for any expenses, including travel accommodation, subsistence and loss of earnings, caused by delayed return to your departure point, howsoever caused. Together Yoga will endeavour at all times to maintain their carrier’s schedule, but there may be delays due to circumstances beyond the control of the carrier or Together Yoga. Examples of such delays can be caused by bad weather conditions, strikes or road traffic conditions. Together Yoga will not be liable for any loss or damage arising from
delays whatever the cause. All clients are bound by the conditions of carriage of all airline, coach companies and other suppliers of transport, accommodation and services which go to make up the holiday. These conditions are subject to international agreements between countries and copies may be made available upon request. No representative is authorised to make or promise refunds and no such promise will be accepted by Together Yoga. All clients undertake not to damage their accommodation, and to abide by local regulations (especially in relation to noise). Clients are liable for the cost of any damage to and Together Yoga shall be entitled to recover costs from the clients if necessary before homeward transfer. The group leader shall be liable in the first instance for any claims against the party. Together Yoga has the right to terminate a holiday or retreat if a client is harming the reputation of Together Yoga or causes offence to other clients, owners of Together Yoga or to representatives of Together Yoga, Together Yoga will have no further contractual obligations to the client. If you are prevented from travelling because in the opinion of any person in authority you appear to be unfit to travel or likely to offend other passengers, our responsibility for your holiday ceases and no refund or compensation will be paid. Together Yoga reserves the right to ask you to leave a class, workshop or retreat in our absolute discretion.
Transfers: Where Together Yoga provides airport or train station transfers it may sometimes be necessary to combine, on certain transfers, customers arriving or departing on more than one flight or train, which may require additional waiting time at your airport or resort. Sometimes our airport transfers are contracted to a specialist local agency. Please note departure times are 3hrs prior to your flight departure from your accommodation. Airport transfers incur an extra charge.
Health Requirements: You are responsible for checking health requirements for any holiday destinations, we advise all EU travellers to hold an E111 for travel in Europe, and to all travellers should check https://www.gov.uk/government/organisations/foreign-commonwealth-office and who.int prior to travel.
Visa, Passports & Baggage: At some of the locations that Together Yoga use British subjects need a visa and a valid passport. Clients are responsible at all times for their own personal documents, baggage and equipment, whether hired or not.
Complaints: If you wish to make a complaint or claim whilst staying with Together Yoga you must report it to the relevant supplier of the problem in question and to our resort representatives, thereby giving them the opportunity to remedy the problem. We cannot accept any liability whatsoever if we are not informed immediately, of any problem during your stay. Complaints not resolved completely in resort should be made in writing within 28 days of the end of the holiday. We will not accept liability for claims received after this period.
Website: All of the information on the website attempts to be accurate and correct at all times. Due to the nature of the work Together Yoga does, the website content is subject to change.
Special offers and discounts: Together Yoga has a number of promotional special offers and discounts on at any one time, however, you are only entitled to one at any time and Together Yoga will offer you the best discount or special offer available to you.
Vouchers: Vouchers are only redeemable against Together Yoga retreats, workshops, one to one sessions or holidays. The vouchers once bought are non – refundable.
All our conditions are subject to the Laws of England.
Any refund to be made in accordance with our cancellation policy shall be to the bank accounts nominated by you within thirty days of the date of cancellation.